2 Redman PlaceLondonE20 1JQ
Customer correspondence is not accepted at this address. Please see ‘Customer services’ for information on contacting TfL’s Customer Contact Centre
Media enquiries contact
Media enquiries relating to London Overground service information should be directed to TfL’s press office on 0343 222 4141.
Customer services
Customer correspondence is handled by Transport for London, here are the ways to get in contact with them:
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Online
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DownloadTfL Go App
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0343 222 123424 hours a day, 7 days a week -
TfL Customer Services, 9th Floor, 5 Endeavour Square, London, E20 1JN -
@TfL
If you have complaints or suggestions about how we can improve our service, you can contact TfL online or by telephone on 0343 222 1234* 08:00-20:00, Monday to Friday. Complaints are handled in line with Transport for London’s Complaints Handling Procedure. You can read the procedure on the Transport for London website.
If you are unhappy with our response, you can write to London TravelWatch. This is an independent statutory body, established to assist customers with unresolved complaints. You can contact London TravelWatch:
- Online at https://www.londontravelwatch.org.uk/
- Via email at enquiries@londontravelwatch.org.uk
- By phone on 020 3176 2999, 09:00-17:00 Monday to Friday, except public holidays.
- By post at TravelWatch, 169 Union Street, London SE1 OLL
- On X@LonTravelWatch
Refunds
If you’ve been delayed on your London Overground journey, you might be eligible for a refund. For more information on refunds for delays or to apply for a refund, please visit TfL’s website.
For information around refunds if you choose not to travel, please visit TfL’s website.
Lost property
If you have lost an item of your property whilst travelling on London Overground, you can register your item online at tfl.gov.uk/lostproperty or by calling 0343 222 4141.
Careers
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